Frequently Asked Questions

It is the transport of a patient who cannot appropriately travel seated on a scheduled passenger flight using a stretcher arrangement approved by the airline. Stretcher installation, special assistance and medical acceptance remain subject to final airline approval.

No. Aircraft type, route, schedule, cabin availability, operational capacity and the airline's medical assessment all affect feasibility. Each case therefore needs route- and date-specific review.

MEDIF is a commonly used term for the airline medical-information process used to assess a passenger's condition and special transport requirements. Form content, validity and required signatures may vary by carrier.

It is a physician assessment of whether a patient is clinically suitable for air travel in the current condition. It is an important clinical document but does not by itself constitute airline approval.

Depending on the case, a paramedic, nurse or physician may be assigned. Escort level is determined by clinical condition, flight duration, anticipated intervention needs and airline requirements.

It may be considered for patients who do not require a stretcher and are clinically suitable to travel seated, where additional seat and cabin space may be beneficial. Final suitability depends on clinical review and airline rules.

Where required, home or hospital-to-airport and airport-to-hospital or residence ambulance legs can be synchronized with the flight schedule.

Contact details, origin, destination, planned date and requested service model are generally sufficient for the first review. Detailed health information should be entered only through the separate MEDIF or Fit-to-Fly workflow.

No. Submission creates a request record only. The operation is confirmed after required medical and operational approvals, written quotation, applicable payment and final operational confirmation.

Yes. Separate Turkish and English pages are available for quotation, contact, careers, MEDIF and Fit-to-Fly forms.

There is no fixed lead time. Availability of medical documents, airline response time, flight and cabin availability, ticketing, stretcher configuration and ground transfers all affect timing. Early contact generally makes coordination easier.

A companion or family member may often be considered on the same flight, but seat availability, stretcher configuration, ticketing and airline rules determine what can be arranged. Final planning is case-specific.

Any oxygen requirement should be stated during medical review. Permitted oxygen systems, flow requirements, equipment acceptance and booking procedures vary by airline, so advance approval is required.

Yes. Wheelchair and special-assistance requests can be added where needed. The assistance category and airport process depend on the traveller's mobility and must be requested in advance with the relevant airline.

Equipment and medical-bag contents are planned according to the individual clinical requirement. If monitoring, oxygen, suction or other devices are required, both clinical suitability and airline carriage rules must be checked.

For international operations, documents may need to be understandable to the airline, overseas healthcare facility or medical team. Translation requirements depend on the route, airline and receiving organisation.

Yes. Where suitable, international stretcher flights, Medical Escort, private-aircraft or air-ambulance coordination can be arranged. Passport, visa, medical acceptance, airport and receiving-facility requirements are reviewed separately.

It means coordinating pickup from the patient's current bed, ground ambulance, airport operation and flight, then the arrival-side transfer through to the destination bed as one connected operation.

Route, date, airline and cabin configuration, seats blocked for the stretcher, medical-escort level, ticket class, oxygen or equipment requirements, ground ambulances and third-party costs can all affect the total.

Cancellation and change terms are set out in the quotation and agreement. Airline tickets, stretcher seat blocks, ambulances, medical teams and other third-party services may each have their own cancellation/change rules and charges.