Who We Are
Starting with our core specialty, scheduled airline patient transfer (stretcher and seated transfers), we coordinate air ambulance organizations and end-to-end (bed-to-bed) medical evacuation operations under one roof. Wherever they are in the world, our fundamental reason for existing is to ensure that patients who need medical support reach their destination safely, comfortably and quickly.
What Do We Do?
We simplify and manage complex international healthcare operations. Transferring a patient from one country to another is not merely a transportation process; it requires flawless synchronization of medical, legal and logistical stages.
As STAR Assistance, we take responsibility for the entire information flow between airlines, local authorities, insurance companies and hospitals. From the fit-to-fly assessment to air ambulance allocation, from airport apron access to bedside handover, we meticulously plan every detail with aviation medicine professionals who are experts in their field.
Our Mission
With full awareness of how valuable time and safety are in critical healthcare processes, our mission is to provide “uncompromising medical safety and operational excellence” to our patients, their families and our corporate business partners. By adhering to ethical values, we evaluate every case within its own unique dynamics and produce the most appropriate medical logistics solution.
Our Vision
To become a pioneering and most trusted healthcare logistics brand that is referenced not only in Türkiye but also globally in the medical escort and international patient transfer sector through innovative solutions, proactive crisis management and a sustainable quality approach.
Why STAR Assistance?
Complete End-to-End (Bed-to-Bed) Integration: Our operations begin at the patient’s bedside and end safely at the bedside at the destination. All risks in intermediate transfers are managed by us.
Specialist Team in Aviation Medicine: Our medical team consists of professionals who are trained not only in clinical branches but also in high-altitude physiology, flight safety and transport medicine, and who have strong crisis management capability.
24/7 Global Uninterrupted Operations: Independent of time zones, our emergency coordination center has instant planning and response capacity for every point in the world.
Transparency and Ethical Discipline: Both our corporate partners (B2B) and patients’ relatives are informed instantly and transparently throughout the process. Patient privacy (KVKK/GDPR) and universal medical ethics are at the heart of every operation.
“For us, every flight is a life carried and a promise of trust fulfilled.”